Why It Needs Help - My Letter This is an open letter to the Covered California website designer, administrators, bureaucrats and contractors. Website Design and Usability I have several things listed below. Things I find to be of poor design or just plain broken. You Don’t Got Mail! “Secure Mailbox (2)” even though nothing was in my mail box. It randomly logged me out. GO’ON CLICK ME IF YA CAN I am low on time for open enrollment and it gave me a “Pay Now” button in order to do it faster, but the button was broken.